Privacy Policy

1. Who We Are

We’re Rapid IT Recycling Ltd, specialists in secure IT asset disposal, data destruction, and refurbished IT hardware. We’re based in the UK and committed to full compliance with the UK General Data Protection Regulation (UK GDPR). If you ever need to contact us about your data, email: privacy@rapidit.co.uk

2. What Data We Collect

We may collect the following personal data:

• Name, job title, company name
• Email address, phone number, postal address
• IP address, browser type, device information
• Order history and customer service interactions
• Communication data from email, phone, or live chat

3. How We Collect It

We collect data through:

• Website forms and live chat
• Phone or email contact
• Orders placed online (via Shopify)
• Analytics tools (like Google and Meta Pixel)
• CRM forms and marketing tools (via HubSpot)

4. What We Use Your Data For

We use your data to:

• Process and fulfil services or sales
• Respond to enquiries and provide support
• Improve our website and user experience
• Send occasional service updates (only with consent)
• Maintain compliance with legal and security obligations

We never sell your data. We don’t share it with third parties for marketing. Your trust is more valuable than any ad click.

5. Where We Store and Process Your Data

We use secure, GDPR-compliant systems to store and manage your data:

• Google Workspace – Email and file storage
• Microsoft SharePoint / Azure – Document storage and backups
• NovaFox ERP – ITAD and operations data
• Makor ERP – Legacy ITAD system (phasing out)
• Shopify – Online store at shop.rapidit.co.uk
• HubSpot – CRM, marketing, forms, and live chat
• Meta Pixel & Google Analytics – Ad tracking and website insights
• Reviews.io – Customer feedback platform
• Buffer – Social media scheduling (no personal data stored)

Access to all systems is restricted to authorised staff only. Data is encrypted, regularly backed up, and stored securely.

6. Shopify Store Notice

If you make a purchase through our store at shop.rapidit.co.uk, your order details, contact information, and payment method are handled by Shopify, who are fully compliant with GDPR and PCI-DSS for payment security. We do not store your full payment card details.

7. Cookies and Tracking

We use cookies and pixels to improve your experience and help us understand how you interact with our website. See our full Cookie Policy for more details.

8. Data Sharing Policy

We don’t sell or rent your data.
We don’t share it with third-party marketers.
We may share it with trusted service providers (like Shopify or HubSpot), but only to deliver our services — never for advertising.

9. How Long We Keep Your Data

• Customer order and service data: up to 6 years (for legal and financial reasons)
• CRM and contact data: until you opt out or request deletion
• Analytics data: anonymised after 26 months

10. Your Rights

Under the UK GDPR, you can:

• Request a copy of your data
• Ask us to correct inaccurate data
• Request deletion or restriction of your data
• Object to marketing
• Withdraw consent at any time

To make a request, email privacy@rapidit.co.uk. We’ll respond within 30 days.

11. Questions or Concerns?

Got a question about your data or privacy?
Drop us a line: privacy@rapidit.co.uk

Or you can raise a concern directly with the Information Commissioner’s Office (ICO) via ico.org.uk.